[Wylug-discuss] ADSL migration

[Anne Wilson]

On Thursday 11 May 2006 15:14, James Holden wrote:
> Anny,
>
> What were the requirements? It might help us recommend.
>
Full text of my enquiry is below.

> Trying not to risk any blowing of own trumpets, but we (Plusnet)
> recently got a good verdict on uswitch.com:
>
> http://tinyurl.com/hq4zp
>
Perhaps I've got it wrong, but I thought that Plusnet were the outfit that 
bought Mailbox.  Since the buy-out, service losses of several hours at a time 
have occurred, without anything being posted on the service pages on the web 
or on the rss service feeds.  The helpful, friendly support staff all seem to 
have disappeared.  Just take a look at Mailbox on adslguide - service and 
customer satisfaction has plumetted in the last few months, which refects my 
feelings.
>
Text of enquiry:

We have been customers of Mailbox Internet since 2002, and are now looking for 
a new ADSL supplier that can offer us the service we currently have.  We are 
a 3-generation family, so we need access from up to 10 computers, typically 
4-5 at any time.  In summary, this is our current package:

7 email addresses, all based on our own domain names.
2 registered domains, mail for one of which is low volume, and currently 
redirected to the other domain.
Home/hobby web space
Static IP
Fall-back webmail
Uncapped download on a 2MB service

Technical Support may be requested by telephone or email - Support Staff must 
be Linux friendly, and able to respond in a reasonable time-scale.

Our 2 domains were registered by Mailbox on our behalf.  I would need to know 
that handling the transfer of them can be smoothly achieved.  If given the 
choice, I would prefer linux servers.

If you are able to offer a similar package, please quote the applicable price, 
and give an outline of the time-scale to achieve migration.

Anne Wilson
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