[SLUG] Curious about F&B

[Chris More]

On Thursday 07 Apr 2005 12:55 pm, Ian Eade wrote:
> 
> In the absence of a confirmation check box F&B are most likely implying
> that by using their website you agree to their terms and conditions.
> Shame most online shoppers aren't provided with a crystal ball so they
> could know what they are letting themselves in for before it happens. 
> 
> Even better would be for online traders to provide full and proper
> information so the user would know what they are letting themselves in
> for. I have just finished writing a Terms and Agreement document and its
> 8 pages long, however every seller who has received a copy has digested
> the information and no doubt prospective buyers will spend more time
> looking at product information (such as the Terms) than they do the
> product themselves.
> 
> I suppose this is the fun of online trading being like the wild west,
> both the buyer and the seller are free to try and get away with what
> they can before one catches up with the other. 
> 
> Ian
> 
> 

The puchaser is generally pretty well protected and most people tend to worry 
unduly about purchasing over the internet.

Selling online is covered by the distance selling regulations which allow the 
purchaser to cancel the order up to 7 days after receiving it. 

Fraudulent transactions are covered by your card issuer, despite what they 
would have you believe.

Faulty goods are covered by the sale of goods act (and sometimes by your 
credit card company).

In general, online traders tend to try to keep their customers happy, as, poor 
service tends to echo around the internet with frightening speed.

All said, I think it would be a lot easier just to get the decorators in !

Chris