[sclug] Re: sclug Digest, Vol 5, Issue 8

[Neil Haughton]

>Now the question is: Should I move everything to NTL or shall I use
>ADSL
>

As a long time user of ntl cable internet, I can endorse that 
technically it is pretty reliable and fast, but if you subscribe just 
hope and pray that there is no billing problem, because their Customer 
Services are complete crap and couldn't unravel 6 inches of string, let 
alone sort out a mistake by their accounts systems.  Their only skill 
seems to be to agree that a mistake has been made and then pass you onto 
someone else with the same skill. You can go on for months like this, 
round and round and round. I managed 6 months. The when it all gets 
sorted out you get a 6 month pause, and suddenly you find it wasn't 
sorted out and their credit controllers are after you for the original 
erroneous amount with interest added.  And so on. Is the service good 
enough to be worth this potential hassle? I think not.

Well FWIW that's my two penn'th.

Regards,

Neil Haughton