[dundee] Kilcreggan, Argyl (near Helensburgh)

[Robert Ladyman]

Oh yes, that sounds familiar, hence the passing off to a geographically close 
person to at least set up the Internet connection. My suspicion is that they 
have not even got an ISP and don't know that one is required, but I could be 
wrong and perhaps they have a viral problem that is blocking the connection: a 
physical presence is needed in either case.

I have been on-site for a customer who complained that their broadband was 
slow - it turned out that the broadband connection and router were in place, 
but that the customer was still using their old POTS modem, as they had been 
informed that 'your connection has been upgraded to broadband' but the 
engineer had not connected their PC (not his job, really). 



On Tuesday 07 October 2008 10:13:39 Lee Hughes wrote:
> yes, it's going to be a lengthy call ,
>
> Hows your computer connected? Usb or Ethernet?
>
> 'it's got a wire going into the computer'
>
> Okay, do you have adsl or cable modem?
>
> 'it's got a wire going into the wall'
>
> okay, who do you pay the internet bill to?
>
> 'we haven't paid the bill' ;-).
>
> left click the my computer icon
>
> 'what's a left click'
>
> the left mouse button on the mouse
>
> 'whats a mouse'
>
> the thing you move the pointer with
>
> 'pointer?'
>
> right, now double click network....
>
> etc etc etc .....
>
> I presume lwith inux you just ask them to use a keyboard ... to type
> 'ifconfig',
>
> 'what a keyboard they ask'
>
> ;-)
>
> on a more serious note, they should be able to contact thier isp for
> support, and they should be able to diag thier setup and get a fix,
> unfortunately bt do not offer this being more of a IP, rather than an iSp?
>
>
> --- On Mon, 6/10/08, Robert Ladyman <it at file-away.co.uk> wrote:
> From: Robert Ladyman <it at file-away.co.uk>
> Subject: Re: [dundee] Kilcreggan, Argyl (near Helensburgh)
> To: Davidson.Kris at gmail.com, "Tayside Linux User Group"
> <dundee at lists.lug.org.uk> Date: Monday, 6 October, 2008, 12:11 PM
>
> Unfortunately, their problem is no Internet access (they cannot connect). I
> think they'll have to find a local PC support company to at least get them
> that.
>
> RJL
>
> On Monday 06 October 2008 12:09:13 Kris Davidson wrote:
> > I'm from Wick, Caithness originally. If no one else volunteers and If
> > they've got internet access send them my way
> > (http://www.crossloop.com/KrisDavidson.id) free of charge obviously.
> >
> > Kris
> >
> > 2008/10/6 Robert Ladyman <it at file-away.co.uk>:
> > > Anyone on the list from, or goes to, the above? I've just had a
>
> call from
>
> > > someone who was at the FossDay in Dundee and wondered if someone
>
> could
>
> > > help them (Windows problems, I think). You will be able to charge, I
> > > think.
> > >
> > > Regards,
> > > RJL
> > > --
> > >
> > > Robert Ladyman
> > > File-Away Limited, 32 Church Street, Newtyle
> > > Perthshire, PH12 8TZ SCOTLAND
> > > Registered in Scotland, Company Number SC222086
> > > Tel: +44 (0) 1828 898 158
> > > Mobile: +44 (0) 7732 771 649
> > > http://www.file-away.co.uk
> > >
> > >
> > > _______________________________________________
> > > dundee GNU/Linux Users Group mailing list
> > > dundee at lists.lug.org.uk  http://dundee.lug.org.uk
> > > https://mailman.lug.org.uk/mailman/listinfo/dundee
> > > Chat on IRC, #tlug on dundee.lug.org.uk
> >
> > _______________________________________________
> > dundee GNU/Linux Users Group mailing list
> > dundee at lists.lug.org.uk  http://dundee.lug.org.uk
> > https://mailman.lug.org.uk/mailman/listinfo/dundee
> > Chat on IRC, #tlug on dundee.lug.org.uk

-- 

Robert Ladyman
File-Away Limited, 32 Church Street, Newtyle
Perthshire, PH12 8TZ SCOTLAND
Registered in Scotland, Company Number SC222086
Tel: +44 (0) 1828 898 158
Mobile: +44 (0) 7732 771 649
http://www.file-away.co.uk