[dundee] BT cheerfully admits snooping on customer LANs

[Robert Ladyman]

> First time posting here but have been lurking a bit,
> 
> I currently work for BT in their tech support and to be honest that
> feature does not seem overly reliable. Most information comes from the
> Desktop help software BT was trying to get people to use (this was also
> subject to another register post).
> 
> The sort of information that I have seen regarding people's pc's are
> operating system, browser type and email client which of course is
> helpful when carrying out diagnostics.
> 
> A bit of background. BT has the ability to get the current wep key from
> the router and they do not do this as they believe it to be a security
> risk. How I am going to connect to someone's wireless from a couple of
> hundred miles away I do not know. If they won't give us something as
> benign as this they certainly won't let us see any information that may
> be gleaned from the desktop help.
> 
> Not trying to be biased but I do not think that it is used for anything
> nefarious.

I doubt so too - it's the not being told that is the issue, I think. We used 
to collect firewall logs and process them to check for machines' infections, 
but we asked permission (we sold it as a service) and also reminded the 
customer of THEIR obligation to tell their own staff/customers about the logs 
being processed.
 

-- 
Robert Ladyman
File-Away Limited
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