[Gllug] OT: Online Natwest banking

[Ian]

i use natwest, and would use thier online banking system if it worked in
NS6/mozilla. from what i looked at i could not see any valid reason
rather than ignorance to not allow netscape on linux to connect to the
site, it seemed explicettly denied rather than any reason for it not
functioning, i am sure if it were simply enabled it would we as
secure/if not more than the ms browser.

maybe someone should point out that the actual transaction code in
netscape 6/mozilla is the same cross platform and thus should not be
denied based on OS.

please natwest, disable the 'no non-ms' bit.

Ian

On Mon, 2002-08-05 at 19:19, Simon Stewart wrote:
> Yeah, it's off topic. So shoot me. And it ties into the Argos thread.
> 
> Spent a part of the day today on the phone to Natwest, once again
> picking them up their lack of support for alternative browsers. Since
> I know that this list probably has some quite active "linux based
> browser" users, can I please ask those of you who bank with Natwest to
> give them a prod?
> 
> Below is the text of the message that I had to type into their
> damnable form:
> 
> --- beginning of email
> 
> I use Mozilla, Opera, Konqueror, links, lynx and w3m on a day to day
> basis to access the web, often from a machine running Linux, and
> sometimes using a screen reader (as do many people with disabilities
> such as blindness and dyslexia)
> 
> I note with dismay that the site is unusable in the text based web
> browsers because of the reliance on Javascript. This is disappointing,
> because this is how many of your partially sighted customers will use
> the site. Worse, most of the time the javascript appears to be used to
> open new windows, and consequently isn't required (the "onclick"
> handler of the "a" tag should be used for this purpose, meaning that
> the "href" attribute can be used by non-javascript enabled browsers)
> This feedback form is an ideal example.
> 
> The online banking facilities are also only really available to those
> customers using Windows and running IE. Apparently NS 4 will also
> work, but since this has been superceeded by NS 6 (which has been
> available for some time) this is a curious state of affairs. This is a
> serious disappointment to me, because, as I mentioned previously, I
> tend to use linux as my desktop OS, and MS have not ported IE to this
> platform.
> 
> The omission of NS6 support is bad enough, but the inability of
> someone running a text based browser to feed content to a screen
> reader is discriminatory at the best of times, and possibly illegal (I
> have included some links to the relevant legislation at the bottom of
> this email)
> 
> The lack of access to alternative browsers is making me reconsider my
> banking needs, and if Natwest meets these needs. Currently, I fear
> that I will be closing my account.
> 
> Finally, is there a normal email address that I could use to send my
> comments to? The form presented provides space for only a superficial
> amount of text, and lacks facilities such as a spell checker. This is
> not the case with a proper email client.
> 
> I look forward to hearing your response,
> 
> Regards,
> 
> Simon Stewart
> 
> Useful resources:
> 
> An overview of the Disability Discrimination Act, 1995
> http://www.drc-gb.org/drc/InformationAndLegislation/Page321.asp
> 
> The Disability Discrimination Act, 1995. This is a link directly to
> "part 3", dealing with "Discrimination in relation to goods,
> facilities and services."
> http://www.legislation.hmso.gov.uk/acts/acts1995/95050--c.htm#19
> 
> --- end of email
> 
> Cheers,
> 
> Simon
> 
> -- 
> I bet the human brain is a kludge. -- Minsky
> 
> -- 
> Gllug mailing list  -  Gllug at linux.co.uk
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