[Gllug] Onetel are CRAP!!

[Dylan]

For my sins, I worked for them for a month or so a while back...


On Friday 01 November 2002 09:41, Dermot Moynihan wrote:
> Anybody else been on the receiving end of Onetel. 

Oh yes...

>Notice any deterioration
> in service with the promotion of broadband. 

Nope, because I abandoned them soon after leaving work.

>I've just about had it with
> them. I see where they've an ad in lots of magazines lately advertising
> their new broadband. Well, as a warning I've enclosed the following e-mail
> that I sent them this morning. It gives a list of what you can expect. I've
> been trying to contact them for ages. Couldn't even get through by phone. I
> think they know there is a problem and they've ran for cover.
> Anybody had any good dealings with an ISP?

My experience with plus.net has been practically problem free.

> Anyway, here goes:
>
> Some points:
> Any bills I receive by email will not be paid as I have not solicited them!

The sales operator is supposed to ask you if you want them at registration.


> I will pay my bills if they arrive by post as usual. It is typical of
> Onetel that you expect me to go to the trouble of opting out of something I
> have never entered into!
>
> I would like to know how you intend to compensate your subscribers who were
> unable to use the Internet yesterday. You gave no warning and you have
> since given no apology!
>
> This doesn't just apply to yesterday - much of the time I cannot get access
> due, I believe, to the fact that you are oversubscribed.

I'd reckon the ISP service is a re-sell from someone (much) bigger - that is 
effectively all they do, apart from voice-routing.

dylan

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