[Gllug] Onetel are CRAP!!

[Dermot Moynihan]

At 10:57 01/11/02, Daniel Andersson wrote:
>hm. i used onetel as my isp for a while, dialup
>no problems at all
>didn't have to use them for more than 3 weeks or so,

3 weeks doesn't tell you anything.
Also, maybe you were with them some time ago? This has been a problem that 
has been steadily escalating over the past couple of months. Up till then I 
was very happy with them.

>while blueyonder
>installed my 1mbit connection ;)
>
>but i've used them for about 1 year now, calling abroad
>and their service is very very good and has always been
>their prices are among the best i can find

My mail was only about internet access. Maybe my subject matter should have 
been - Onetel.net is CRAP!!

It's quite a simple thing. I have so-called unlimited access. When I dial 
their their modem it seldom answers - I don't even get an engaged tone - 
just a drone.  Yesterday I did not get on the Internet. I tried many times. 
I didn't even have the pleasure of the familiar drone tone.
I'm paying for a product  I do not receive.
Interestingly, I never had any problem with the penny a minute thing.


>and ebilling is SO much better than normal bills

Different tastes. I turned it down when it was first offered. One shouldn't 
be inconvenienced by having it shoved down ones throat a second time. Once 
before I told them how I wanted to be billed and now they have totally 
ignored my wishes. Being ignored is par for the course with Onetel. They 
have ignored my last three mails.


>i enter my creditcard details
>they charge my card every month (if i've exceeded £10) and send me an email
>letting me know
>
>what more can i ask for?

That they treat other people the same way, maybe. And that they give other 
people who subscribe to a different service the service they pay for.

Maybe you should look at the bigger picture. I have given you a side of it 
that you appear to have been totally unaware of. I'm not asking you to 
fight my case but defending them so strongly in light of evidence to the 
contrary is a bit strange.


>i'm very very happy with onetel

You wouldn't be if you were relying on them now for your internet access. 
You probably wouldn't even have been able to send your mail to the list. 
And neither would you have been able to receive your bills by email.

Still, it's good to hear your views. But it doesn't change my experiences 
and, thus, neither my viewpoint



>/ d
>
>----- Original Message -----
>From: "Dermot Moynihan" <dermoyn at onetel.net.uk>
>To: <gllug at linux.co.uk>
>Sent: Friday, November 01, 2002 9:41 AM
>Subject: [Gllug] Onetel are CRAP!!
>
>
> > Anybody else been on the receiving end of Onetel. Notice any deterioration
> > in service with the promotion of broadband. I've just about had it with
> > them. I see where they've an ad in lots of magazines lately advertising
> > their new broadband. Well, as a warning I've enclosed the following e-mail
> > that I sent them this morning. It gives a list of what you can expect.
>I've
> > been trying to contact them for ages. Couldn't even get through by phone.
>I
> > think they know there is a problem and they've ran for cover.
> > Anybody had any good dealings with an ISP?
> > Anyway, here goes:
> >
> > Some points:
> > Any bills I receive by email will not be paid as I have not solicited
>them!
> > I will pay my bills if they arrive by post as usual. It is typical of
> > Onetel that you expect me to go to the trouble of opting out of something
>I
> > have never entered into!
> >
> > I would like to know how you intend to compensate your subscribers who
>were
> > unable to use the Internet yesterday. You gave no warning and you have
> > since given no apology!
> >
> > This doesn't just apply to yesterday - much of the time I cannot get
>access
> > due, I believe, to the fact that you are oversubscribed.
> >
> > I have yet to receive a response to any of my emails sent to Onetel.
> >
> > Going by your recent broadband advertisement, which I would have been very
> > interested in, were it not for the fact that I have been treated so
> > disgracefully, you are neglecting your old customers in favour of new. As
> > you have no concept of loyalty to your old customers I feel no loyalty to
> > you. Accordingly, I am now in the market for a new ISP.
> >
> > Also, as I teach an Internet class, I now advise my students to keep well
> > away from Onetel. As this class runs every five weeks I get my message
> > across to a lot of people. In this way I shall receive some small
> > compensation for the astonishing way you have treated me. Your service is
> > an absolute disgrace.
> >
> > Later
> > D.
> >
> >
> > --
> > Gllug mailing list  -  Gllug at linux.co.uk
> > http://list.ftech.net/mailman/listinfo/gllug
> >
>
>
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