[Gllug] Onetel are CRAP!!

[Daniel Andersson]

hm. i used onetel as my isp for a while, dialup
no problems at all
didn't have to use them for more than 3 weeks or so, while blueyonder
installed my 1mbit connection ;)

but i've used them for about 1 year now, calling abroad
and their service is very very good and has always been
their prices are among the best i can find

and ebilling is SO much better than normal bills

i enter my creditcard details
they charge my card every month (if i've exceeded £10) and send me an email
letting me know

what more can i ask for?

i'm very very happy with onetel

/ d

----- Original Message -----
From: "Dermot Moynihan" <dermoyn at onetel.net.uk>
To: <gllug at linux.co.uk>
Sent: Friday, November 01, 2002 9:41 AM
Subject: [Gllug] Onetel are CRAP!!


> Anybody else been on the receiving end of Onetel. Notice any deterioration
> in service with the promotion of broadband. I've just about had it with
> them. I see where they've an ad in lots of magazines lately advertising
> their new broadband. Well, as a warning I've enclosed the following e-mail
> that I sent them this morning. It gives a list of what you can expect.
I've
> been trying to contact them for ages. Couldn't even get through by phone.
I
> think they know there is a problem and they've ran for cover.
> Anybody had any good dealings with an ISP?
> Anyway, here goes:
>
> Some points:
> Any bills I receive by email will not be paid as I have not solicited
them!
> I will pay my bills if they arrive by post as usual. It is typical of
> Onetel that you expect me to go to the trouble of opting out of something
I
> have never entered into!
>
> I would like to know how you intend to compensate your subscribers who
were
> unable to use the Internet yesterday. You gave no warning and you have
> since given no apology!
>
> This doesn't just apply to yesterday - much of the time I cannot get
access
> due, I believe, to the fact that you are oversubscribed.
>
> I have yet to receive a response to any of my emails sent to Onetel.
>
> Going by your recent broadband advertisement, which I would have been very
> interested in, were it not for the fact that I have been treated so
> disgracefully, you are neglecting your old customers in favour of new. As
> you have no concept of loyalty to your old customers I feel no loyalty to
> you. Accordingly, I am now in the market for a new ISP.
>
> Also, as I teach an Internet class, I now advise my students to keep well
> away from Onetel. As this class runs every five weeks I get my message
> across to a lot of people. In this way I shall receive some small
> compensation for the astonishing way you have treated me. Your service is
> an absolute disgrace.
>
> Later
> D.
>
>
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