[Gllug] Moving house ADSL

[itsbruce at uklinux.net]

On Wed, Sep 18, 2002 at 12:04:06PM +0100, Alain Williams wrote:
> That is why I back *everything* I request/order from BT up with a letter.
> The fact that they don't know what to do with the letter does not really
> matter. This was useful a few years ago when I cancelled a line, they
> then tried to keep billing me for it. It got resolved a couple of years
> later (after threats of court, etc) since I was able to produce a copy
> of the letter.

What didn't help was their staff simply lying on the phone.  When we got
them to admit that we hadn't requested it, they said that our ISP had
requested it.  I could hear the guy's supervisor, standing behind him
and giving him prompts as to what to try next.

-- 
Bruce

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