[Gllug] Gun for hire? RAQ needs fixing...

[Alistair Mann]

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Thus spaketh liam_delahunty at talk21.com on Wednesday 18 June 2003 12:11 pm:
> I'm sending this from a non-subscribed account, so please cc if you reply
> to list.
>
> I've a RAQ 4R that yesterday I was installing spamassassin on. During which
> I got a message about filling up the root filesystem.
>
> <quote>
> The filesystem [/] is getting very full
>
> is getting very close to full.  This is very dangerous for the server and
> can cause unexpected errors to occur.  You either need to move some files
> to another storage device and delete them from the Sun Cobalt server or
> delete them altogether.  Consult the documentation for help adding storage
> to your Sun Cobalt server.
>
> Total disk space:  725.95 MB
> Free disk space:  35.03 MB
> Percent Used:  95 %
> </quote>
>
> At the end everything still was working fine, so I figured I could research
> a while and fix it later... bad idea.
>
> This morning I was adding a new user to an existing virtual site on the
> server, when it threw me out of the control panel.
>
> Since then, I can't get email, ftp, ssh or access the control panel. The
> sites continue to work fine. All users (AFAIK) are affected. If you try and
> get email via webmail, it says user doesn't exist.
>
> So we can guess at a problem with the passwd file perhaps...
>
> Anyway, I've asked the reseller to reset the admin password, to see if I
> can get back in. Which I'm (still) waiting on.
>
> However it's likely that I'll need to go to Red Bus and serial in with a
> laptop to try and fix things. I've never done this and want (to hire) help.
> My supplier (clara.net) apparently doesn't offer this form of support!
>
> Moreover, I think that won't help and an OS restore is going to be coming
> so, will need to get the hard disk out (BTW it's a RAQ4R - RAID), back up
> the sites and databases, do the OS restore, restore the data, blah,
> blah....

I can't imagine that it'd require so severe a remedy as that -- full hard 
drives happen all the time. Root is often provided 5% of the disk space above 
and beyond everything else in order to help handle this sort of thing. 
Userspace apps (like the email, ssh, etc) might well fall over because they 
can't create any more files, but you should be able to log in and delete 
files just fine.

But why serial? There should be a spare keyboard and monitor hanging around at 
competent centers (certainly, Telehouse offers same.)

> So, I will probably need someone who has done this before or is very
> confident, and who can hopefully do it today, and doesn't need cash up
> front, or will accept a CC, or best of all, some form of contra deal
> (though I suppose space on my server doesn't sound too enticing right
> now...)

Actually, space is something I might well need shortly. That, and pints.

> So, if you're interested, knowable, flexible and available, please call.

i can do that for space and pints, but it'd take me a couple hours to get up 
from darkest Kent. If you've no joy from others a bit closer to London, let 
me know and I'll jump on a train.

Cheers,
- -- 
Alistair
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