[Gllug] IT disaster in British public authority caused by operator

[Tethys]

Chris Bell writes:

>   Or knowing only too well what they don't know...

There is a certain amount of truth to that, but it's a recognised fact
that those less competent than average are frequently unaware of their
failings, and indeed consider themselves to be above average. See Kruger
and Dunning's "Unskilled and unaware of it":

	http://www.apa.org/journals/psp/psp7761121.html

Tet
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