PC World, was Re: [Gllug] SCO Stuff

Pete Ryland pdr at accucard.com
Wed Feb 11 12:55:14 UTC 2004

On Wed, Feb 11, 2004 at 09:58:09AM +0000, adam at thebowery.co.uk wrote:
> They also don't take their time about returns, if you return a faulty item
> they will replace it on the spot if possible (most etailers I know of take
> at least 4 or 5 days to sort out returns)

I don't have any specific experience with PC World, but my dear old mum
recently bought a laptop from a similar chain in another country[1] for
about 25% more than what she probably should have paid if she had bought
online or in a smaller store.  HOWEVER, she had perfect peace of mind,
knowing that she had handed over her hard-earned cash in exchange for
something she had seen working on the counter minutes before.  Also, after
purchase, she went back to the store a number of times to get them to "fix"
it, once because the font was just too small.  From her reports, the "young
lad" in the store was both more than capabable and more than happy to help.
Ever since, I've recommended them to the Aunt Maggie types, but I do make
sure they know that they should be getting premium service for the premium
price they're paying and that I don't like to be getting phone calls at
rediculous hours to provide support for an operating system I've never used.


[1] Harvey Norman in Australia
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