[Gllug] OT: Bug tracking software

[David Irvine]

On Wed, 2004-09-22 at 12:30, will wrote:
> Hi all,
> 
> I have been asked to look into bug tracking software for the place that 
> I work with the following features:
> 
> - track, comment on, and close bugs
> - track, comment on, and close feature requests
> - web interface for logging and updating
> - email alerts / notifications to staff
> - easy to use
> - Bugs assignable to certain people etc.
> - Access control:  Customers should be able to file bugs on their 
> software, but should not be able to see bugs from other projects.
> - reports, for management review, summaries of ongoing and outstanding 
> work etc.
> - usual search, mark as duplicate features etc
> - Runs on Linux (Obviously!)
> - Simple maintainence
> - Good application security
> - Open Source
> 
> I immediatly thought of bugzilla, but I am open to alternatives.  What 
> can people recommend, what have people used and had success with?

We use RT quite extensively for both external support and feature
requests as well as internal issues.  Its extensive, has a fairly nice
interface, and would highly recommend it.

http://www.bestpractical.com/rt/

David


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