[Gllug] Recommendations for a change request management system

[Minty]

On 8/29/05, John Winters <john at sinodun.org.uk> wrote:
> Hi all,
> 
> I'm looking for a small change request management system to ease my task
> at school.  

RT ? I've always found it more hassle than it is worth unless you have
a lot of people interacting with it, although I think you can
configure it down to be pretty simple if you spend some time
playing.... http://www.bestpractical.com/

bbc.co.uk uses http://freshmeat.net/projects/webtodo/

No idea about setting it up, and it's not got fancy things like graphs
and stuff afaik, but it does everything I would want (simple, send out
emails to multiple customers, web front end, full tracking, etc and no
fancy clutter).

It probably won't work given your situation, but some minor
modification of a wiki can often work well.  One page per "job", with
each linked from a single "todo list" page, optionally with a couple
of simple web forms that automate this for users ... Which is more of
less what got me to hack together http://scrumwiki.org/

I won't say the code is clean and tidy (it was hacked into usemod,
rather than re-inventing the wheel, which brought some constraints). 
Part of the idea is that it doubles for documentation.  It's geared
towards the Scrum project manglement process, but I don't think there
is any reason it wouldn't double up for your needs.
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