[Gllug] Recommendations for a change request management system

[Jack Richards]

It might not be quite what you are looking for, but something like XOOPS with the XHELP module is pretty damn good for change request, and problem resolution tracking.  Its basically a ticket orientated help desk, but its quite customisable.  Also, it takes about 10 mins to install.

Jack 

On Aug 29, 2005 05:25 PM, John Winters <john at sinodun.org.uk> wrote:

> Hi all,
> 
> I'm looking for a small change request management system to ease my task
> at school.  I'm responsible for timetables and get quite a large flow of
> input from all directions requesting things.  Possibly more important,
> sometimes I *don't* get the request - it's passed from person to person
> but never comes to me - and only find out about it when whatever was
> requested doesn't happen.  Fortunately I keep all my e-mails carefully
> filed so can generally demonstrate what I have and haven't been asked
> for, but it would be much better to have some sort of publically
> accessible repository.
> 
> I'm thinking of:
> 
> 	Web interface
> 	Requests can be entered and queried by any member of staff
> 	Requests categorised and given a status by me
> 	Some simple sorting and reports
> 
> Nothing frightfully complex, but ideally Open Source (because then I can
> shove it on my own Linux box at school instead of waiting for IT
> services to do a feasibility study which will take 18 months) and
> ideally available as a Debian package to make life even easier.
> 
> Any recommendations?
> 
> TIA,
> John
> 
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