[Gllug] ADSL upload speeds

Adam Bower adam at thebowery.co.uk
Mon Jun 27 12:17:07 UTC 2005

On Mon, Jun 27, 2005 at 12:39:32PM +0100, Caparo wrote:

>  You mean to say that the service is SO BAD that tech support live in fear of 
> their lives, is there a new crime surfing rage now?

I once had a nutcase phone me up demanding support, this was when I was
working somewhere as both *the* sys-admin and support guy (was a small
company) if you phoned up you got to speak to me and that was it, the
only other possibility was that you could speak to the contractor we got 
in to cover when I was on holiday etc. but he hadn't been in for the 
previous 3 months. 

Anyhow, this nutcase gave me plenty of verbal because he claimed he had 
spoken to "Bob" about his technical problem last week, and that "Bob" had 
promised he would have fixed it by now yadda yadda but he hadn't. He then 
told me that I was lying when I said we didn't have anyone called "Bob" 
working for us and that somebody in the technial dept. must have lied to 
him when giving him a name to get out of fixing his problem. 

He then accused me of lying and being antagonistic and told me that he 
was going to complain about me to my boss and get me sacked (and he was 
also going to get Bob sacked) because we were incompetant and didn't know 
what we were talking about. He then threatened me with violence as 
apparently I was "being a smartarse" when I explained to him how big the 
technical dept. was and that he must have been mistaken.

Anyhow, I'm not the kind of person who ever feel intimidated by people 
threatening violence, especially over the phone, but I can certainly 
understand companies giving people psuedonyms and assumed names given 
how threatening he was being. If you were working for a bigger company 
I can imagine that you will find plenty more nutters phoning you up.

Oh, and it turned out that the reason for his technical problem was that
he had never paid any of his bills, and even after he had been phoned
and had letters written to him many months earlier we had pulled the
plug on him 6 months prior to his phone call. Now I look back on the
incident the guy was either a total moron or possibly mentally ill.

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