[Gllug] ADSL upload speeds

[John Winters]

On Sun, 2005-06-26 at 11:15 +0100, Liam Smit wrote:
> I've worked in a call centre and it is standard procedure to only give
> first names.

True, however the fact that it is common practice doesn't in any way
excuse it.

>  I believe it was for security purposes,

This is a common reason given, although it is a blatant lie.  The real
reason is to prevent you (the customer) from being able to follow up
something when they balls it up yet again.

Some organisations (e.g. Demon) even make up fictitious individuals to
sign letters.  So you'll get a letter signed (or rather, not signed -
just a printed name and no signature) by "Able Baker Charlie - Senior
Customer Services Representative", but if you write back to Able Baker
Charlie pointing out he hasn't addressed your query you will never get a
reply and if you phone, at any hour of the day or night, he is always in
a meeting.

Common practice these may be, but they are utterly inexecusable.
Boycott any organisation which uses them - the message is they regard
you as shit and will treat you as such.

John

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