[Gllug] ADSL upload speeds

[Martyn Drake]

Adam Bower wrote:

> I must say that also out of 8 years working in IT I have only had that
> one incident where I had to deal with someone who was out of control
> (that is not counting psycho bosses who think that they are some major
> deity, at least going by the size of their ego it seemed that way), 
> but at the same time I have never done helldesk work fulltime (and I 
> won't for good reason....) but I have had my fair share of people who
> need that bit extra help who can drive you a bit nuts but I don't mind
> those kind of calls as the people calling are usually v.curteous and 
> polite and appreciate the help.

Let me guess who that boss was :)

I remember working for an ISP who outsourced the majority of technical 
help to a third party who specialised in that sort of thing.  From 
what I remember it was a bit of a nightmare and lots of queries came 
flooding back to 3rd line and us systems guys.  Why that was I've 
never found out (I've got my theories), but it made me feel a bit 
sorry for our customers who should have got much better support than 
they did.

M.
-- 
Martyn Drake
http://www.drake.org.uk
http://www.ourlittleduckling.com
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