[Gllug] ADSL upload speeds

Caparo caparo at saltmine.org.uk
Mon Jun 27 11:39:32 UTC 2005

On Monday 27 June 2005 12:31, Tethys wrote:
> John Winters writes:
> >Some organisations (e.g. Demon) even make up fictitious individuals to
> >sign letters.  So you'll get a letter signed (or rather, not signed -
> >just a printed name and no signature) by "Able Baker Charlie - Senior
> >Customer Services Representative", but if you write back to Able Baker
> >Charlie pointing out he hasn't addressed your query you will never get a
> >reply and if you phone, at any hour of the day or night, he is always in
> >a meeting.
> This isn't universally true. We used to do that, to protect the individuals
> in question. But IIRC, each fictitious name corresponded to a real person,
> and if you phoned or wrote to the fictitious person, you'd get through to
> the person you intended to contact. You just wouldn't be able to trace them
> in real life.
> Seems pretty reasonable to me.
> Tet
 You mean to say that the service is SO BAD that tech support live in fear of 
their lives, is there a new crime surfing rage now?

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