[Gllug] [ot] borked net transaction

[Matthew Cooke]

I believe it's worse for retailers now with chip and pin.

Basically chip and pin helps no one except VISA as consumers were legally 
protected from fraud anyway.

There are so many ways to capture a pin I don't think that VISA will be 
successfull in claiming that customers are liable though they and the banks 
will try for sure.

From: Rev Simon Rumble <simon at rumble.net>
Reply-To: Greater London Linux User Group <gllug at gllug.org.uk>
To: Greater London Linux User Group <gllug at gllug.org.uk>
Subject: Re: [Gllug] [ot] borked net transaction
Date: Fri, 6 May 2005 16:14:09 +0100

This one time, at band camp, t.clarke wrote:
 > Perhaps Tet would care to enlighten us as to actually what DOES happen if
 > you dispute a credit card transaction ...

I can tell you how it works from the merchant's point of view.

* Customer disputes transaction and tells bank.
* Bank issues charge-back to credit card org (Visa, Mastercard et al)
* Credit card org forwards charge-back to merchant's bank
* Merchant's bank removes money from merchants account and issues
   charge-back to merchant
* Merchant has 30 days to prove the transaction.  If it was a phone
   order, the merchant has no way of doing this.  The banks won't even
   accept the signed delivery slip.  In two years of working at
   mail-order business, we only ever successfully disputed chargebacks on
   mail order transactions where we had a signature.

Note: This was some years ago, and in Australia, but I have no reason to
believe it would have changed significantly.

--
Rev Simon Rumble <simon at rumble.net>
www.rumble.net

The Tourist Engineer
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