[Gllug] Why are ISPs so stupid?

Rev Simon Rumble simon at rumble.net
Thu Nov 17 13:02:17 UTC 2005


Just spent a few phone calls with a client whose Internet "just stopped
working".  Did all the usual diagnosis, up to and including the "is it
all plugged in" and "can you get a dial tone"...

Turns out, they hadn't paid their bill.  I'm sure they're not the only
organization where this kind of thing happens from time to time.

So why don't ISPs keep the line connected but redirect every port 80
connection to a page saying "you've been disconnected because you
didn't pay your bill"?  Would it really be that hard?  Surely it would
save them some support calls...
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