[Gllug] SwitchedOnUK

[Peter Cannon]

On Friday 24 November 2006 12:21, James Roberts wrote:

Hi James

In the same vein that you wrote your mail I'd like to do a tongue in cheek 
reply so please don't take it seriously, I should also point out I'm a sales 
manger for an IT company that is also an independent ISP but I've got the day 
off today and fancy some fun.

> Phone calls: 95% answered within 2 rings.

By and automate message system that says "All our operators are dealing with 
enquiries please stay on the line"

> Emails: 95% responded to within 1 hour.

By an auto response standard reply which actually is meaningless

> Support desk: acknowledged and ticketed automatically, 98% or better:

Auto generated acknowledgement --ditto

> support follow-up depending on SLA but same day at least.

"Hi we got you message we'll sort it asap"

> Sales desk requests: acknowledged and ticketed automatically, 98% or
> better: sales follow-up same day.

Coz we ain't got no sales and we're desperate for business.

I'm pulling your leg, I'm honestly not being offensive. I love statistics you 
can make them say what ever you want or project a totally false image.

I worked for a clinical waste company some 12 odd years ago that had the 
biggest market share in moving Clinical waste in the UK a very well know 
general waste company bought it for that very reason, 3 months later they 
found out why we had the biggest share we had been doing for less than cost 
for 18 months the plan by the owner was to sell it all along.

What I could never understand is how such a major player got so well and truly 
stitched up :)

-- 
Regards
Peter Cannon
"There is every excuse for not knowing
there is no excuse for not asking"
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