[Gllug] Linux invalidates your HP warranty

[John G Walker]

On Tue, 03 Apr 2007 23:52:59 +0100 Tethys <sta296 at astradyne.co.uk>
wrote:

> 
> John G Walker writes:
> 
> >You seem to have missed the post in another sub-thread. HP did not
> >refuse to honour the warranty. It appears to have been one of their
> >support agents that did the refusing. HP have said they will clarify
> >matters with their support agents,
> 
> Of course, the support agent is acting as a representative of HP.
> Even if it's just down to a lack of training and/or communication
> problems, it's still a case of HP refusing to support the machine.
> 
> Tet

Legally, I suppose you're right. But my reading of their statement is
that they feel embarrassed by the situation (as well they might be) and
take the attitude that, since it was a hardware problem, the OS was
completely irrelevant.

Hopefully others - not just HP's support agents - will get the message,

-- 
 All the best,
 John
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