[Gllug] Linux invalidates your HP warranty

[Chris Jones]

Hi

Nix wrote:
> Stick them back on the new disk (if a new disk was required). Basically
> `don't destroy the customer's data'. One would assume that the data was

What if you've replaced hardware which slightly changes windows driver
setups? Now you are going to have to manually boot the machine, install
drivers and generally hope that the user hasn't set a password.
Are you just going to back up the customer's user? just their Documents
& Settings folder? People save things all over the place and will be
super pissed off if you only restore half of their vitally important and
not backed up data.

There are many technical reasons why it's insane, but above all else,
why on earth would you want an unknown number of unknown people making
copies of your data?!

The vendor is responsible for the machine and OS install coming back
working. You are responsible for your data.

> sort of the *reason for existence* of the computer, and thus likely to
> be important enough not to throw away willy-nilly.

Ergo it should be important enough for the user to be taking adequate
backup steps, and security steps to prevent IBM techs looking through
their photos and leaving copies of their bank letters lying around.

> Good move, but that assumes your customers are competent to do that.

Undoing two screws and pulling is really not rocket science.

> Why can't IBM pop the disk out and replace it, and then reverse the
> process at the end of servicing?

That would make sense, unless the problem relates to, or has an impact
upon your OS install.

> `Store data on' is not `significantly modify`; it's `use as intended'.

True, that was more of a general comment about the whole thread.

Cheers,
-- 
Chris Jones
  cmsj at tenshu.net
   www.tenshu.net
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