[Gllug] So no one has opinions about ISPs?

[Caroline Ford]

On Wed, 2007-08-01 at 10:48 +0100, Henrik Morsing wrote:
> Dylan said:
> > On Wednesday 01 August 2007, John G Walker wrote:
> >>
> > I've been using Entanet (through ukfsn) for about 2 years and their
> > service,
> > both QOS and customer care, have been excellent. They provide a wires-only
> > no-bells and whistles service, so hosting is separate; but in the time
> > I've
> > used them I've had 3 outages or less than a day each and 2 of them were BT
> > issues at my local exchange, one was due to planned upgrade work. I'd
> > highly
> > reccommend them.
> 
> Really... I've had nothing but problems with them. Two biggest one are
> that their "24h phone support" is only open 8am - 8pm and that when their
> answering machine doesn't announce that they're closed, it takes them
> 40-50 minutes to answer the phone. On top of this you constantly get put
> on hold.
> 
> And this is not just based on one incident but at least five, if not more,
> over the last 2-3 years or so.

I had terrible problems with Demon and loved Andrews and Arnold. However
without a BT line (*) and on a non cabled street I'm a bit stuck now.

* It's a long story. I'd LOVE never to have to deal with BT again but
they appear to be a private monopoly.

Caroline

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