[Gllug] Ceasing an ADSL telephone line

[Paul Cupis]

Jason Clifford wrote:
> On Sat, 18 Aug 2007, Paul Cupis wrote:
> 
>> And your ISP did not warn you of the impending cease of service?
> 
> The ISP would not have known as BT do not place an ADSL cease until they 
> are actually processing the PSTN cease - often the day they actually cease 
> the phone line.

FUD.

My employer gets notified 10 days before the ADSL/PSTN cease is due to 
complete by way of an order appearing on our BBCR reports with the order 
reference 'PSTN CEASE'. This gives us an oppotunity to contact the 
customer and find out why the line is being ceased. This also means that 
if the cease of ADSL is not required we can advise the customer to 
cancel the PSTN cease or advice BT not to process the ADSL cease.
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