[Gllug] Ceasing an ADSL telephone line

[Jason Clifford]

On Sun, 19 Aug 2007, Paul Cupis wrote:

> > The ISP would not have known as BT do not place an ADSL cease until they 
> > are actually processing the PSTN cease - often the day they actually cease 
> > the phone line.
> 
> FUD.

Not FUD but actual experience. I run an ISP every day.

> My employer gets notified 10 days before the ADSL/PSTN cease is due to 
> complete by way of an order appearing on our BBCR reports with the order 
> reference 'PSTN CEASE'. This gives us an oppotunity to contact the 
> customer and find out why the line is being ceased. This also means that 
> if the cease of ADSL is not required we can advise the customer to 
> cancel the PSTN cease or advice BT not to process the ADSL cease.

That should be the way it happens but it does not always happen so and I 
have experience of many occassions where the PSTN cease notice has arrived 
either on the day of the cease or after the cease has completed.

Jason
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