[Gllug] Ceasing an ADSL telephone line

[Paul Cupis]

Jason Clifford wrote:
> On Sun, 19 Aug 2007, Paul Cupis wrote:
> 
>>> The ISP would not have known as BT do not place an ADSL cease until they 
>>> are actually processing the PSTN cease - often the day they actually cease 
>>> the phone line.
>> FUD.
> 
> Not FUD but actual experience. I run an ISP every day.

Me too, so my actual experience tells me that it is FUD.

>> My employer gets notified 10 days before the ADSL/PSTN cease is due to 
>> complete by way of an order appearing on our BBCR reports with the order 
>> reference 'PSTN CEASE'. This gives us an oppotunity to contact the 
>> customer and find out why the line is being ceased. This also means that 
>> if the cease of ADSL is not required we can advise the customer to 
>> cancel the PSTN cease or advice BT not to process the ADSL cease.
> 
> That should be the way it happens but it does not always happen so and I 
> have experience of many occassions where the PSTN cease notice has arrived 
> either on the day of the cease or after the cease has completed.

This is the exception. You are suggesting it is the rule.

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