[Gllug] OT re Sky Broadband

[Christopher Hunter]

On Wed, 2007-07-25 at 10:11 +0100, Chris Bell wrote:

>    A friend decided to go with Virgin (i.e. cable, not BT), and it has taken
> a month of phone calls to a premium rate number, and finally a two-day time
> limit before cancellation of the account, for them to admit that the local
> server was faulty and fix the feed. People are having just as many problems
> getting faults resolved by my ISP, one which used to be one of the best in
> the business. The current trend is towards the cheapest and fastest local
> connection rate, with the real data rate cut to pieces by contention, and
> the worst service they can get away with.

I have the misfortune to suffer with Virgin at present - the local
telephone exchange can't handle ADSL properly, so they're the only game
in town at present.  There are frequent outages, mail server collapses
and other assorted annoyances, including the irritating Scottish robot
women they use to answer the phones in their call centre.

They now have the temerity to charge customers to report faults!  It's
past a joke, and I can't wait to get a proper 'net connection up here.

Chris


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