Christopher Hunter wrote: [lots of familiar things about Dell call centres] http://www.bbspot.com/News/2003/08/dell_tech_support.html :) Stuart -- Stuart Sears RHCA RHCX To err is human, to forgive is Not Company Policy. -- Gllug mailing list - Gllug at gllug.org.uk http://lists.gllug.org.uk/mailman/listinfo/gllug