[Gllug] Aaaaarrrggghhh!!!! I need a working ISP

[Nix]

On 23 Dec 2008, John Winters outgrape:
> Chris Bell wrote:
>> On Mon 22 Dec, Nix wrote:
>>> On 22 Dec 2008, James Courtier-Dutton told this:
>>>> The "Demon Business 8000" sounds like what you need. Gives you your
>>>> own subnet etc.
>>> Do they still have as many Great Routing Fsckups as they used to, or
>>> is that curse restricted to dialup?
>> 
>>    There have been some reports of total admin and accounts chaos for a
>> while,
>
> Their accounts department went completely rogue for at least 18 months,
> but my experience ended about 7 years ago so I don't know whether that's
> still the case.  I could tell all sorts of unbelievable stories about
> what they got up to.

I continue to hear tales of the crack billing system forgetteing to take
money from people for years, or setting collection agencies on people
who've been paying regularly (and, as Richard points out, even on
non-customers).

>> and a series of technical problems while the website and off-shore
>> helldesk deny any hitches,
>
> It used to be a standing joke that Demon support would always deny there
> was a problem until they'd fixed it.  They seemed to think this made
> some sort of sense - "Until we've found out exactly what's going on we
> don't know for certain that there is a problem, so we will state
> definitively that there is no problem until we find the cause."

Yep. Those continuing technical problems, well, continue. For any other
ISP repeated reports that a whole modem bank was denying a large
percentage of customers service would be considered significant, or
would at least elicit some kind of response, but I don't even know how
to *tell* Demon about faults in their service anymore. Their Indian
outsourced helpdesk apparently has no communication channels back to
them to inform them of faults (!)

> There was a very funny posting in (IIRC) demon.service after Demon
> produced two consecutive copies of their customer magazine with the same
> issue number.  Someone commented on this and someone else followed up
> with a beautiful pastiche of a response from Demon's spokesman (Malcolm
> something?) saying that there was no problem at their end and we should
> check other magazines we were receiving to see whether they too had
> repeated issue numbers.

Malcolm Muir, who was once a demon.servicite in good standing until he was
hired and forced to follow the company line no matter how ludicrous.

>> but not sure where it is heading now as Demon
>> have been sold to C&W. See the demon.service news.
>
> I don't think I'd try Demon again - unless the choice was between them
> and NTHell.

Yeah. A shame: they used to be great, long ago, and I expect many of us
here got our start with them.

-- 
`We must stand together and fight for our shared cultural heritage as a
 group of people who cannot stand together to fight for our shared
 cultural heritage.' --- jspaleta on Balkan balkanization
-- 
Gllug mailing list  -  Gllug at gllug.org.uk
http://lists.gllug.org.uk/mailman/listinfo/gllug