[Gllug] Aaaaarrrggghhh!!!! I need a working ISP

[Justin Perreault]

On Mon, 2008-12-22 at 11:38 +0000, - Tethys wrote:
> I know we've been through this before, but I need some recommendations
> for an ISP. I need:

Be has been excellent if they are in your area I recommend them.
https://www.bethere.co.uk/broadbandoffice.do

> 1. Telephone technical support (email only is not good enough)

yes, including via Second Life :)


> 2. Technical support out of working hours. The times I tend to notice
>    things breaking are when I'm at home and using the service,
>    not when I'm at work. Ideally, the support would be 24x7, 

yes, 24x7 I have used it and found it helpful.

> 3. 8Mb/s -- faster would be good, but it's not necessary
> 4. Sensibly priced for around 20GB usage/month

The link is their pro package 24Mb/s for £21.50/mth

> 5. Nothing whatsoever to do with Tiscali

Tiscali is run by those who are evil. I hope they get the kind of
treatment evil deserves. So no, Tiscali is not involved.

> 6. Multiple static IP addresses. At the moment I have a /28, which is fine

1 static free upto 16 available. 

> 7. No firewalling, filtering or other tampering with my traffic

None as far as I know but then I have not specifically checked. Their
community forums should be able to highlight any areas you are concerned
about.

> I don't need DNS, web space or email. After having too many bad
> experiences elsewhere, I'll be doing all of that myself. All I'm
> looking for is connectivity. Nor do I need VoIP, bundled TV or
> telephone or any other "value added" products or services.

They have added value products but I do not use them. I have had no
problems using alternative DNS.

> >From memory, the usual culprits mentioned around these parts are
> UKFSN, Nildram, Zen, Plusnet, Eclipse and A&A, but all of them seem to
> fall down on at least one of those requirements. My current ISP (F2S)
> meets them all, except for #5, which has been recently added due to
> their quite astounding levels of ineptitude (Tiscali now own F2S). Any
> suggestions on where I should be looking?

On the topic of aptitude, I have found their proactive reporting of
issues and what they are doing to correct them very refreshing. Down
time has been less than with other ISPs I have dealt with.

Justin

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