[Gllug] Anyone using Virgin Media?

[michael norman]

On Sunday 02 March 2008 10:05:37 John Winters wrote:
> Caroline Ford wrote:
> [snip]
>
> > One problem is that everyone has negative stories about ISPs. I had
> > dreadful problems with Demon (and they are still chasing me for money
> > I don't owe), but others think they are the bees knees. I think
> > Andrews and Arnold were great (but they still tried to charge me for a
> > domain renewal for a cancelled line).
>
> I used to think Demon were bad (their accounts department in particular
> went completely feral in the period before I left them) but they pale
> into insignificance compared to NTL.  No-one else came close to the
> bind-boggling incompetence and arrogance of NTL.  It took me 6 months to
> get them to cancel my service, using normal means (phone calls, letters,
> recorded delivery letters, faxes, etc.) and I only succeeded when I got
> Oftel involved.
>
> It is of course possible that since NTL was re-branded as Virgin there
> has been a root and branch re-structuring and all is now hunky, but it
> would take an awful lot to persuade me to try them again.
>
> I too would add recommendations for A&A or UKFSN - I have experience of
> both and they're both fine.
>
> Far too many people consider only price when making all sorts of
> purchase selections.  I know I could buy my broadband for about 60% of
> what I'm currently paying, but I couldn't get the quality of either
> service or support.  It is well worth paying a sensible amount of money
> (rather than the very cheapest you can find) for service that doesn't
> have you tearing your hair out.  The option to talk to someone who knows
>   the lower end of his humerus from his gluteus maximus is worth every
> penny.
>
> John

I can only add a "me too" to this.  I had NTL cable for a while and can 
endorse their mind boggling incompetence.  Then I got UKFSN but stupidly 
switched from them to Bulldog, who were actually worse.  To cut the story 
short I.m now back with UKFSN, who have my unreserved reccomendation.

Mike
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