[Gllug] Cost of RedHat vs Ubuntu desktop support

[Caroline Ford]

On 7 Jul 2009, at 10:41, Peter Childs <peterachilds at gmail.com> wrote:

> 2009/7/7 Alan Pope <alan at popey.com>:
>> 2009/7/7 Hari Sekhon <hpsekhon at googlemail.com>:
>>> Would you want to pay $900 *every year for every desktop machine* in
>>> your organization? C'mon... and people talk about the never ending
>>> treadmill of M$, this would be a more expensive and faster moving
>>> treadmill, I don't know how many accountants or IT staff would  
>>> thank you
>>> for that...
>>>
>>
>> I'm not convinced you'd even _have_ to pay $900 for _every_ desktop.
>> Maybe for every build, or every model & build, not not every machine.
>>
>
> $900 is probably about right, Given the fact that if you have more
> than 20 members of staff, You end up with at least one member of staff
> doing large amounts of Desktop Support and trouble shooting (Even
> under windows) Its usually silly things, but it soon adds up. And if
> you think "I don't spend the equivalent of 1 member of staff and have
> more than 20 staff on support" think again, How much self help goes
> on? How much other staff time is wasted, if you added it all up it
> will come to more than one member of staff...
>
> Think about it you can charge £50 to fix a computer, (Home PC etc,)
> $800 is still only 1 call out a month and how many people only call
> desktop support only once a month and don't do any PC admin themselves
>
> I would expect a slight deduction for desktops than servers but only
> because of the bulk. Its also an extremely annoying, tedious job. On
> the other hand if everything goes web based Support goes down but only
> because everything is on the server which still needs support and you
> then have a load of dumb terminals..... But even dumb terminals need
> some support.
>
> Peter.

And you can't do much self help on stuff like citrix and server/  
network failiure is catastrophic.

Caroline 
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