[Gllug] [OT] Support model for Linux vs M$

[j.roberts]

Christopher Hunter wrote:
> On Thu, 2009-03-12 at 17:57 +0800, Hong Chyr wrote:
> 
>> Scenario 1: Windows
>> ----------------------
>> If I'm a system integrator, selling MS Server and XP licenses to a 
>> customer. Would I be responsible to provide support to my customer? Or 
>> can they call M$ for support?
> 
> They paid for it, so they should be able to call MS for "support".

It would be nice if that was the case but it is not.

If you buy retail MS products then indeed you are supported (a bit) by MS.

However system integrators buy and install OEM licenses. MS offer no 
support for OEM licenses: the integrator must offer support.


-- 

James Roberts
Stabilys.com
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