[Gllug] A long shot... Windows support

[Andrew Farnsworth]

Tet,
  Sorry, I don't know anyone who can help, however, when it comes to DNS
issues under windows, the first thing I would try is to point the DNS
resolver at an open DNS server... such as 4.2.2.2 and see if that resolves
the issue.  You can change this setting in the networking control panel
under the specific adapter settings.  You might have to change to manual /
static IP rather than DHCP / automatic but this is fairly easy.  Go
Start->Run->cmd (Start and type cmd in the search box for W7) and then run
ipconfig and write down the IPv4 address of their Ethernet adapter... it
should be something like 192.168.1.100.  Actually to be safe, save all the
info to a text file.  Then go to the network adapter settings and change the
TCP/IP settings.  you should be able to change the DNS from auto to manual
and supply 4.2.2.2 as the primary.  Then close the dialog saving the
changes, while this should take effect immediately I would reboot just to be
safe.  If that doesn't solve the problem, I would look at getting some in
for support.

Good luck and Happy Boxing Day

Andy

On Sun, Dec 26, 2010 at 2:22 PM, Tethys <sta296 at astradyne.co.uk> wrote:

>
> I know it's a long shot on a London based Linux list, but does
> anyone know of someone reliable doing Windows support in the
> Bournemouth area?
>
> Over Christmas, it became apparent that I'm completely out of
> my depth when trying to fix my parents computers. Their machines
> are not doing DNS lookups properly, so they can't get their
> email. And on Windows, I'm lacking the tools I need to diagnose
> and fix the problem. Yes, I got as far as enabling telnet (which
> is mysteriously disabled by default) and downloading wireshark.
> But something's blocking DNS traffic. It appears to be on the
> machines themselves, rather than on their PlusNet router. But I
> can't find what. They have something called BullGuard installed,
> but the logs for that show nothing. And I simply don't have
> enough knowledge of how Windows works to know where to look
> next. So it would be better to leave it to someone that does know.
>
> Any suggestions?
>
> Tet
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