[Gllug] (OT) Demonic dropping out

Don Williams don at rose963.demon.co.uk
Sat Jul 24 16:28:48 UTC 2010

Hi Gluggers, whilst I still can, I'm sending a puzzled cry for
MY ISP is Demon, I have a service coming through a BT line which we also
use for telephony (without interruption).

Last Thursday evening my Web connection failed and, as I was in the
middle of installing Mint 9, I failed to notice the loss until I'd got
myself into a complete install-mess (in the end cured)!

Some hours of talking over the helpline with a VERY difficult to
understand Chinese lady brought her statement that the failure was at
the BT Thamesmead telephone exchange, with mention of "O2". After much
furious re-jugging of my router's software and something at Demon's end,
a re-connection was made on Wednesday of this week. One of the "helpers"
said, during all this, that the trouble affected "some 200-plus people".

This afternoon, without warning (after a session on Ubuntu's forum I did
some printing, then went back to check for e-mail) I was without service
even though the indicator light on my Belkin N (wireless model
F5D7630-4A, wired) was solid blue and indicated connection!

This time the Oriental lady said, after a time, that I had to switch off
the router whilst she reset her end or re-set the line. The connection
was re-established. She warned that I might have a £200-plus charge to
pay to have the line checked if problems recurred. By BT, the people who
were responsible for the failure in the first place, according to Demon!
Up until a week ago Demon's service had been relatively faultless. Since
BT's Thamesmead exchange problems things seem different.

Does anyone have any relevant advice or helpful comment for this old

TIA, Don Williams

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