[Gllug] (OT) Demonic dropping out

Chris Bell chrisbell at chrisbell.org.uk
Mon Jul 26 06:36:24 UTC 2010

On Sat 24 Jul, Don Williams wrote:
> Hi Gluggers, whilst I still can, I'm sending a puzzled cry for
> help/advice.
> MY ISP is Demon, I have a service coming through a BT line which we also
> use for telephony (without interruption).
> Last Thursday evening my Web connection failed and, as I was in the
> middle of installing Mint 9, I failed to notice the loss until I'd got
> myself into a complete install-mess (in the end cured)!
> Some hours of talking over the helpline with a VERY difficult to
> understand Chinese lady brought her statement that the failure was at
> the BT Thamesmead telephone exchange, with mention of "O2". After much
> furious re-jugging of my router's software and something at Demon's end,
> a re-connection was made on Wednesday of this week. One of the "helpers"
> said, during all this, that the trouble affected "some 200-plus people".
> This afternoon, without warning (after a session on Ubuntu's forum I did
> some printing, then went back to check for e-mail) I was without service
> even though the indicator light on my Belkin N (wireless model
> F5D7630-4A, wired) was solid blue and indicated connection!
> This time the Oriental lady said, after a time, that I had to switch off
> the router whilst she reset her end or re-set the line. The connection
> was re-established. She warned that I might have a £200-plus charge to
> pay to have the line checked if problems recurred. By BT, the people who
> were responsible for the failure in the first place, according to Demon!
> Up until a week ago Demon's service had been relatively faultless. Since
> BT's Thamesmead exchange problems things seem different.
> Does anyone have any relevant advice or helpful comment for this old
> fart?
> TIA, Don Williams

   I am connected via unbundled C&W and intermittently get the same problem.
Saturday evening I could ping the other end of the ADSL link thanks to my
ADSL modem log giving me its address, but not the next IP address as given
by a previous traceroute (which did not provide an address for the first

Chris Bell www.chrisbell.org.uk (was www.overview.demon.co.uk)
Microsoft sells you Windows ... Linux gives you the whole house.
3966.ukfsn.org or chrisbell.org.uk

Gllug mailing list  -  Gllug at gllug.org.uk

More information about the GLLUG mailing list