[Gllug] (OT) Demonic dropping out

[general_email at technicalbloke.com]

On 27/07/10 16:08, Jason Clifford wrote:
>> Some hours of talking over the helpline with a VERY difficult to
>> understand Chinese lady brought her statement that the failure was at
>> the BT Thamesmead telephone exchange, with mention of "O2". After much
>> furious re-jugging of my router's software and something at Demon's end,
>> a re-connection was made on Wednesday of this week. One of the "helpers"
>> said, during all this, that the trouble affected "some 200-plus people".
>>      
>
<snip>
> I hope the above is helpful to you.
>
> If you want to avoid dealing with overseas call centres you could follow
> the advise given by others and switch to an ISP with UK call centres
> such as UKFSN ;)
>
> Jason Clifford		- Yes I run UKFSN
>    



Waitrose always used to have their call centres in South Africa and 
their operatives had excellent clear English, not sure if that's still 
the case though. Be Unlimited, who I use and am very happy with, seem to 
have mostly eastern European (or maybe even Russian) call center staff. 
Their accents are quite legible* and they really seem to know their stuff.

TBH I've spent so much of my life on the phone to tech support on my 
customers behalf that I tend to understand even the thickest of foreign 
accents now!

Roger.

* Not quite right I know but what is the auditory equivalent of legible !?
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