[Gllug] open-source workflow / process software?

[Walter Stanish]

You are really looking at two different types of systems.

1. Issue tracking
   There are many open source issue tracking systems, often
   with a plethora of features you don't need.  Hacking your
   own may be quicker!  (Eg: mantis, bugzilla, redmine.)

2. Real time messaging
   This sort of thing is often called 'enterprise message bus'
   but can basically be anything that sends messages about.
   HTTP, SMTP, instant messaging, etc.  XMPP is an open protocol
   that would be a good option for integration here if you 
   want to be able to support retries and push-based delivery
   to people while they are roaming about, on their mobile, etc.
    - Some are store/forward, some realtime
    - Some queue forever, some die after awhile failing to
      deliver (ala SMS from the GSM world)

The above are just vague ideas based on the info you gave.

Issues trackers are better for complex process flow.

Something custom-hacked is better for simplistic scenarios
where custom integration is the key and requirements are unlikely
to change significantly over time (eg: bring in 2 departments
of nontechnical personnel...)

- Walter, in sunny .au
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