[Gllug] The Virgin helpline is miss named.

[Christopher Hunter]

On Sun, 2010-11-07 at 13:59 +0000, John Southall wrote:
> I have just sent the following to Virgin Media:
> 
> ==================================================
> I phoned the helpline for guidance in creating a second mailbox.The
> audio quality of the line was so bad as to make it useless. The words of
> the technician were either truncated or lost all together.
> The first technician hung-up after I gave him my password. This worried
> me as it seemed strange to disclose a management password to an unknown
> person via a distorted phone-line. On two other calls I was kept on hold
> until I gave up.
> The task.
> In my account manager, I entered the "create a mailbox page". I supplied
> a box name, user first and second names and a password.These were not
> accepted. Naturally I tried various character combinations before
> seeking help.
> I repeat that I have received NO HELP what so ever.
> To date, whenever I have sought help, the phone line has been worse than
> useless.
> 
> PS. I have a blueyonder address and yet the only group address offered
> was for virgin.com. Is that the problem? Personally I am indifferent to
> the group address, just as long as it's socially acceptable.
> =================================================
> 
> I have to say that the connection itself is excellent. I don't think
> that a telephone line service would match it as my home is a few miles
> away from the exchange. So I am reluctant to change provider, but I am
> angry.

You'll get the standard "thank you for your interest in our services"
reply, and no help whatsoever.  Tell that you're leaving.  You might
even get to talk to someone in THIS country!

C.



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