[Gllug] (OT) linux e-mail via BT home hub

[John Winters]

On 01/11/10 22:44, Alistair Mann wrote:
> Don Williams wrote:
>>  This is simply a request for warnings/advice on what to watch out for
>>  in setting up/using Evolution e-mail via BT's Home Hub (wired -
>>  Infinity 1) - just in case a GLLUG member has any relevant
>>  experience. Currently running Ubuntu 10.04 but will be installing
>>  Debian 6 once it's out. Humble TIA. Everything seems OK at the
>>  moment, with the exception that the connection seems to
>>  die/disconnect most nights. Don
> 
> A number of my clients have been caught out by the appalling BT/Yahoo 
> email service: should you check for email too often, it appears to put 
> you in a time-out loop during which additional checks are automatically 
> denied with a "username/password incorrect" response from the MUA. To 
> the user, the password which is correct suddenly becomes adamantly 
> wrong, so they try all the other passwords they've ever used, which of 
> course are still wrong. Solution thus far is to walk away and try again 
> after half an hour with the original password.

I have endless problems with BT/Yahoo customers complaining that they
haven't received e-mails.  This seems to happen on a completely
unpredictable basis.  Examining mail logs demonstrates that the relevant
e-mails were accepted by BT/Yahoo's servers but then just disappear into
the void.

I've tried taking up a sample case with BT/Yahoo.  I filled in a very
detailed problem report giving exact dates and times and message
references.  In response I got an auto-generated e-mail asking me to
send all the same information again - to a false e-mail address.  When I
sent the data a second time my e-mail just bounced with a "no such user"
error.

There are major problems internally with BT/Yahoo's e-mail, but their
attitude unfortunately is, "We're big enough and important enough that
we don't need to bother".

Avoid BT/Yahoo as an e-mail provider.

John
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