[Gllug] suse 12.1 not connect online

[DL Neil]

Diana,

On 22/04/12 08:59, Diana Scott wrote:
> I am using a vaio laptop and an external modem from virgin media . I
> have installed network manager - gnome

The community of like-minded folk here varies from beginners to 
top-professionals. The more information you are able to share, the more 
prepared people will be to volunteer assistance - and this not altered 
by you confessing ignorance or better skill-level...

Let's start with the hardware:
- do you have another computer or modem available that does?not work?
- which part(s) of the set-up is/are 'new'?
- which model of Vaio?
- when you say "modem" are we talking analog/dial-up, DSL, Fiber, or what?
- which model name/nr of modem?
- what instructions did they provide with the unit?
- how are the Virgin Media modem and the Vaio connected (cable?wireless)
- (if) are there 'flashing lights' at the cable connection at the Vaio end?
- does the modem show a "power" light?
- (if cabled) does the modem show a "LAN/Ethernet" light?
- (if not) does the modem show a "WLAN/Activity" light?
- does the modem show a "DSL" and/or "Internet" and/or "PPP" lights?
[please substitute your devices' lights and port 'names' so that folk 
familiar with your device (I'm not) may be able to jump-in]
NB if the above is "no" then the trail stops with this next step!
- have you checked with Virgin (and they may not (want to) 'support' 
Linux - see first question!) that their circuit is working correctly? 
(FYI they should be able to 'see' the modem from their end, even if they 
don't care for your Linux 'seeing' the modem at yours)

Assuming all of the above, what do the instructions say is the method to 
connect your PC to the modem? eg is there an IP address (such as 
192.168.1.1) that should be entered into a browser? What happens when 
the PC (attempts to) connect?


>  > > I have installed suse 12.1 on a new hard drive but not able to go
> online
>  > > with the plug n play internet connection . Do you know how to config to
>  > > go online ?
>  >
>  > Please provide a little more information:
>  > - what equipment are you using to access the Internet?
>  > - what sort of machine are we talking about?
>  > - is it directly connected or working on a LAN/network?
>  > - have you installed NetworkManager or some such software?
>  >
>  > --
>  > Regards,
>  > =dn
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>
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-- 
Regards,
=dn
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