[Gllug] suse 12.1 not connect online

[Diana Scott]

dn

The computer was able to go online until I changed a new hard disk and install this software . 

It is a broadband model no E08C007

I phoned up virgin media they said it is a plug n play connection no need for passwords but they don't provide support for linux 

The lights on enet , sync , power , ready are stable indicate modem functioning fine

In network manager show hardware address , speed at 10mbs , device mac address using automatic dhcp, mtu automatic .  

I don't have an ip address for the browser . 

Please advise . 

Diana 

> Date: Sun, 22 Apr 2012 09:30:38 +1200
> From: gllug at getaroundtoit.co.uk
> To: gllug at gllug.org.uk
> Subject: Re: [Gllug] suse 12.1 not connect online
> 
> Diana,
> 
> On 22/04/12 08:59, Diana Scott wrote:
> > I am using a vaio laptop and an external modem from virgin media . I
> > have installed network manager - gnome
> 
> The community of like-minded folk here varies from beginners to 
> top-professionals. The more information you are able to share, the more 
> prepared people will be to volunteer assistance - and this not altered 
> by you confessing ignorance or better skill-level...
> 
> Let's start with the hardware:
> - do you have another computer or modem available that does?not work?
> - which part(s) of the set-up is/are 'new'?
> - which model of Vaio?
> - when you say "modem" are we talking analog/dial-up, DSL, Fiber, or what?
> - which model name/nr of modem?
> - what instructions did they provide with the unit?
> - how are the Virgin Media modem and the Vaio connected (cable?wireless)
> - (if) are there 'flashing lights' at the cable connection at the Vaio end?
> - does the modem show a "power" light?
> - (if cabled) does the modem show a "LAN/Ethernet" light?
> - (if not) does the modem show a "WLAN/Activity" light?
> - does the modem show a "DSL" and/or "Internet" and/or "PPP" lights?
> [please substitute your devices' lights and port 'names' so that folk 
> familiar with your device (I'm not) may be able to jump-in]
> NB if the above is "no" then the trail stops with this next step!
> - have you checked with Virgin (and they may not (want to) 'support' 
> Linux - see first question!) that their circuit is working correctly? 
> (FYI they should be able to 'see' the modem from their end, even if they 
> don't care for your Linux 'seeing' the modem at yours)
> 
> Assuming all of the above, what do the instructions say is the method to 
> connect your PC to the modem? eg is there an IP address (such as 
> 192.168.1.1) that should be entered into a browser? What happens when 
> the PC (attempts to) connect?
> 
> 
> >  > > I have installed suse 12.1 on a new hard drive but not able to go
> > online
> >  > > with the plug n play internet connection . Do you know how to config to
> >  > > go online ?
> >  >
> >  > Please provide a little more information:
> >  > - what equipment are you using to access the Internet?
> >  > - what sort of machine are we talking about?
> >  > - is it directly connected or working on a LAN/network?
> >  > - have you installed NetworkManager or some such software?
> >  >
> >  > --
> >  > Regards,
> >  > =dn
> >  > --
> >  > Gllug mailing list - Gllug at gllug.org.uk
> >  > http://lists.gllug.org.uk/mailman/listinfo/gllug
> >
> >
> > --
> > Gllug mailing list  -  Gllug at gllug.org.uk
> > http://lists.gllug.org.uk/mailman/listinfo/gllug
> 
> -- 
> Regards,
> =dn
> --
> Gllug mailing list  -  Gllug at gllug.org.uk
> http://lists.gllug.org.uk/mailman/listinfo/gllug
 		 	   		  
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