[Gllug] [OT] data protection 'phone calls

John Winters john at sinodun.org.uk
Tue Jan 31 13:15:22 UTC 2012

On Tue, 31 Jan 2012 13:05:32 +0000, "Tethys ." <tethys at gmail.com> wrote:
> On Tue, Jan 31, 2012 at 11:58 AM, Alain Williams <addw at phcomp.co.uk>
>> I am having a row with a UK Govt department. When they 'phone (number
>> with held) they
>> insist in me proving who I am ('what is your NI number') before they
>> will prove
>> who they are[**] - the result is that I refuse to speak to them.
> I have exactly the same issue with my bank. They don't seem to
> understand the problem and get very confused when I refuse to speak to
> them.

First direct are quite good about this, in that they always give you the
option to ring back on their published telephone number, go through
standard security and then ask for a particular extension, which puts you
back talking to the person who phoned you.

I had another organisation (John Lewis?) phone me the other day and
offered to go through a piece-by-piece exchange of information.  They told
me part of my birthday, I told them a bit more, they added a bit more and I
finished it off.  We did that with several pieces of information, which I
felt was enough for the matter in hand.

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