[GLLUG] Broadband/cable provider [OT]

[Matthew Walster]

On 6 March 2013 10:24, John Edwards <john at cornerstonelinux.co.uk> wrote:

> Remember that you are a sample size of one, and by the looks of it
> someone who has been lucky with them and had problems with DSL.
>

I'd say I know 20-30 on Virgin Media, and 10-20 on DSL. The rate of faults
is roughly equal -- but when it *does* work, by far the superior service is
obtained through Virgin Media.

I have an inbuilt aversion to DSL not because of the technology, but
because of the way in which it's implemented. If each exchange was an IP
node rather than an aggregation point to send these L2TP tunnels back down
to London (etc) then perhaps backhaul bandwidth would be a lot cheaper than
BT currently charge.


> That Virgin Media are so hated and avoided by businesses and techies
> might suggest to you that most people have the opposite experience,
> especially with their technical support - which if you've never had
> any serious problems then you will not had to deal with. People have
> had ongoing faults that have taken months or years to resolve.
>

Virgin Media support *is* terrible. I've seen NTL/VM National Ethernet
installs take over 12 months to provision. However, if the service is
*working*, I've always had a fantastic service. My only gripe with the
Virgin service is that they overwrite DNS TTLs, but I'm really clutching at
straws there.

M
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman.lug.org.uk/pipermail/gllug/attachments/20130306/869d0fef/attachment.html>