[GLLUG] Broadband/cable provider [OT]

[Alain Williams]

On Wed, Mar 06, 2013 at 10:33:40AM +0000, Matthew Walster wrote:

> I'd say I know 20-30 on Virgin Media, and 10-20 on DSL. The rate of faults
> is roughly equal -- but when it *does* work, by far the superior service is
> obtained through Virgin Media.

Reliability beats a faster speed (IMHO). If you are out for a day the pain is
far worse than having a slower speed.

> Virgin Media support *is* terrible. I've seen NTL/VM National Ethernet
> installs take over 12 months to provision. However, if the service is
> *working*, I've always had a fantastic service. My only gripe with the
> Virgin service is that they overwrite DNS TTLs, but I'm really clutching at
> straws there.

Because it is, unfortunately, not a crime to:

1) not obey RFCs - eg pass the TTL on unchanged.

2) screw up your config (like leaving a 60 second TTL forever, not just
   transition) which encourages the likes of Virgin to do (1).

-- 
Alain Williams
Linux/GNU Consultant - Mail systems, Web sites, Networking, Programmer, IT Lecturer.
+44 (0) 787 668 0256  http://www.phcomp.co.uk/
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