[GLLUG] Question about software updater problem

Steve Parker steve at steve-parker.org
Mon Apr 25 16:49:36 UTC 2016

No characters will be shown (in case somebody's looking over your 
shoulder), so you'll have to type it in "blind", and twice (it will 
prompt you to enter it again for confirmation)


On 25/04/16 17:32, jackie menon wrote:
> Hi Steve
> Thanks for your advice. I can get as far as typing in the new password 
> but when I type no charachters are coming up on the screen and I get 
> the message "sorry, try again".
> Jackie
> On Monday, 25 April 2016, Steve Parker <steve at steve-parker.org 
> <mailto:steve at steve-parker.org>> wrote:
>     Hi Jackie,
>     When you first installed the PC, it should have asked you to
>     choose a username and password (along with a name for the PC
>     itself, and a few other questions). It is that password which you
>     need to enter.
>     If you are not sure of the password, you reset it quite easily:
>     1) open a terminal (just type "Terminal" in the dash bar).
>     2) Then run this command in the terminal window, followed by
>     pressing the RETURN key:
>       sudo passwd $USER
>     You should be prompted to enter a new password for your user. You
>     can choose a new password, and this will now be the password to
>     use for the system updates, too.
>     Steve
>     -----Original Message-----
>     From: "jackie menon" <jacqueline.menon at gmail.com
>     <javascript:_e(%7B%7D,'cvml','jacqueline.menon at gmail.com');>>
>     Sent: Monday, April 25, 2016 2:32pm
>     To: "GLLUG at mailman.lug.org.uk
>     <javascript:_e(%7B%7D,'cvml','GLLUG at mailman.lug.org.uk');>"
>     <GLLUG at mailman.lug.org.uk
>     <javascript:_e(%7B%7D,'cvml','GLLUG at mailman.lug.org.uk');>>
>     Subject: [GLLUG] Question about software updater problem
>     Hi there
>     I am still a novice with regards to Ubuntu.
>     I am trying to do my software update. I get the message that
>     software is available to update and am asked if I want to install
>     it. I click install now and get a box which says "to install or
>     remove software, you need to authenticate" and asks for a password.
>     I am not sure which password is required. I have also read on some
>     forum pages that this is a bug and I should just press the escape
>     key. This does not work.
>     I would welcome any suggestions of how to proceed.
>     Regards
>     Jackie
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