[GLLUG] Plusnet and BT

[Alain D D Williams]

On Tue, May 12, 2020 at 10:33:29AM +0100, Greater London Linux UUG wrote:

> Don't even *dream* of going with BT.  Their customer service is
> beyond appalling.  I've been struggling with them since February
> when my mother died.  Just finding a means to communicate with them
> and tell them this has proved pretty much impossible.  You can't
> phone them; you can't e-mail them; they ignore written
> communications.  Utterly, utterly dreadful.

I had similar problems with them 30 years ago: I decided that I no longer needed
one of the two phone lines that I had at an office. I wrote to them (on paper)
to their registered office in London and just stopped paying the bills that
continued to arrive. About a year later the threatened court action - so I just
sent a copy of the letter.

I don't have time to wade through their beurocrasy, so tell them, & let them
soft themselves out. Far too many organisations are almost impossible to talk to
these days :-(

-- 
Alain Williams
Linux/GNU Consultant - Mail systems, Web sites, Networking, Programmer, IT Lecturer.
+44 (0) 787 668 0256  https://www.phcomp.co.uk/
Parliament Hill Computers Ltd. Registration Information: https://www.phcomp.co.uk/Contact.html
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